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I was told straight out that none from Amazon corporate would contact me for any reason.
You may be a giant corporation but you certainly just destroyed any confidence or respect I may have had for this company.
For all this mess of representation and no answers I was lied to in writing that it was my fault because I did not order on time for a same day delivery.
When I spoke to the incredibly unprofessional “customer service” they waisted about 10 minutes of my time asking me over and over how my day was even though I had answered “not good because of not getting my order” each time. When they finally connected to where the shipping company they disappeared leaving the kind shipping lady very confused to why they disappeared.
Then I asked to speak to the manager, this “Ryan K. The only Amazon customer service center in Jamaica.” Still no answers, just typical scripted verbal vomit out of a very unpleasant guy who could care less and made it known. All I wanted was answers and appropriate compensation for waisting my day expecting my package and then waisting over an hour of my time where I come away with not one answer to where the package is or when it will be here.
The final offer he advised was nothing other than what was offered “to compensate”…until he changed his mind and decided that he could offer me $20.00 because “that is what it would cost me for shipping” (you know, if one hadn’t paid for a prime membership and already got free shipping). I am disgusted and find this completely unacceptable.
I will continue to make sure everyone is aware of the horrible experience I had.
Not that it will make a dent in Amazon, but any place worth anything should care about treating their customers right and respecting them and their time.Labor is cheaper in the South and Blytheville is within driving distance several major metropolitan populations.I don’t live there, I just know, as did Fed Ex, that Blytheville has a lot to offer for some great organization like Amazon.The location suggested by Fred Smith was maybe the defunct Air Force base in Blytheville, AR.This is a prime location for large distribution operations.As an Amazon Prime member I have placed several orders and have been satisfied. The order never came and when I called what Amazon feels good to call Customer Service it was the worst experience ever.